PRIVACY POLICY
Privacy Policy
1. Introduction
Toplink South Africa ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, inquire about our lithium storage and solar solutions, or contact our support team in compliance with the Protection of Personal Information Act (POPIA).
2. Information We Collect
We collect information necessary to deliver our products, handle inquiries, and provide customer support, including:
- Contact Details: Your name, phone number, email address, and physical address.
- Inquiry Details: System sizing requirements, inverter/battery compatibility questions, and sales requests.
- Technical Usage Data: IP address, browser type, and interaction metrics gathered through essential site cookies.
3. How We Use Your Information
Your information is used strictly for legitimate business purposes, such as:
- Processing product inquiries, quotations, and order fulfillments.
- Providing technical support for battery communication and inverter pairings.
- Improving site performance, security, and user experience.
- Communicating operational updates or essential service notices.
4. Sharing & Data Security
We do not sell, rent, or trade your personal data to third parties. Data is only shared with authorized logistics partners or service providers where necessary to complete delivery or fulfill operational requests.
Security Notice: Toplink maintains technical and organizational measures to ensure your personal data is protected against unauthorized access, loss, or misuse.
5. Your Rights & Contact Information
You have the right to request access to, correction of, or deletion of your personal data held by us. For any privacy-related concerns or inquiries, please contact our team:
Email: Info@toplinksa.com
Phone: 074 275 3464
Address: Shop No. 58, China Multiplex, 160 Main Reef Road, Crown Mines, Johannesburg, 2092